Shipping policy
Shipping Policy
Thank you for shopping at Velmontiq. This Shipping Policy outlines how we process and deliver your orders.
Order Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Estimated Delivery Times We offer the following shipping options (rates calculated at checkout):
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (where available)
Delivery times are estimates and may vary based on your location and carrier performance. International orders may take longer due to customs processing.
Order Tracking Once your order ships, you will receive a tracking number via email. You can track your package using the link provided or on the carrier’s website.
International Shipping We ship to many international destinations. Please note:
- International orders may be subject to import duties, taxes, and customs fees, which are the customer’s responsibility.
- Delivery times for international shipments typically range from 7–21 business days.
Delivery Issues
- If your package is lost or significantly delayed, please contact us at support@velmontiq.com with your order number.
- For damaged packages, please report the issue within 48 hours of delivery with photos.
- If no one is available to receive the package, the carrier may leave it at a safe location or attempt redelivery.
We are not responsible for delays caused by customs, incorrect shipping addresses provided by the customer, or carrier issues beyond our control.
For any shipping questions, please reach out to our support team at support@velmontiq.com.