Refund policy

Refund Policy

At Velmontiq, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms under which we process returns and refunds.

Refund Request Window You have 30 days from the date of delivery to request a refund. Requests made after this period will not be accepted.

Eligibility and Product Condition To be eligible for a refund:

  • The product must be unused, in its original packaging, and in the same condition as received.
  • Items must include all original tags, labels, and accessories.
  • Proof of purchase (order number or receipt) is required.

Step-by-Step Return Process

  1. Contact our support team at support@velmontiq.com within 30 days of delivery to initiate a return. Please include your order number and reason for return.
  2. Our team will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) if approved.
  3. Ship the item back to us at your expense (unless the item is defective or we made an error).
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Processing Time Approved refunds are processed within 5–10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

Non-Refundable Items

  • Personalized or custom-made products
  • Digital downloads and gift cards
  • Items marked as final sale or clearance
  • Products damaged due to customer misuse or negligence

For defective or damaged items upon arrival, please contact us immediately at support@velmontiq.com with photos of the issue. We will arrange for a replacement or full refund at no extra cost.